Return & Refund Policy

1. What you can cancel

• Cancel a paid subscription anytime from Account → Billing → Cancel subscription. Future renewals stop; access continues until Access ends.
• Cardless free trials end without a charge unless you later subscribe or buy credits. If you started a trial with a card on file through checkout, cancel before the trial ends if you do not want the selected plan to be billed.
• Weekly scheduled jobs (keyword tracking, Organic Rankings, backlinks, GEO) are opt-in. Turn them off on the campaign tab anytime; pausing for low credits does not create a charge.

2. Refunds

Subscription fees are generally non-refundable once a billing period has started, including after a trial converts to paid. Cancelling stops future renewals only; you keep paid-plan access until the paid-through date shown as Access ends. Purchased credit packs may be refunded only if none of those pack credits have been used. Duplicate or clearly erroneous charges can be refunded. If we refund a payment, we remove credits that came from it. If those credits were already spent, we do not automatically create a negative balance; we may review the account.

Credits have no cash value and unused credits are not redeemable for cash. Failed jobs that were charged in error are normally corrected by restoring credits to the account rather than a card refund.

If you are a consumer in the EEA or UK, you may have a 14-day right to withdraw from a distance contract. By starting a trial, subscription, or credit purchase you request that we begin the digital service immediately. You acknowledge that you lose that withdrawal right once performance has begun (including trial access, credit grants, or AI/processing use). Nothing in these Terms excludes mandatory statutory consumer rights that cannot be waived.

To request a refund review, email support@sellersbay.com with your account email and invoice or payment reference before disputing a charge with your bank.

3. Related product rules

• Free trial includes a limited credit grant and one competitor / organic report allowance (Organic Rankings and Domain Research share it). Buying a credit pack ends the trial (PAYG).
• Live plan names, prices, included credits, campaign caps, and staff seats are those on Plans and Account → Billing.
• More detail is in the User Guide — Credits & Subscriptions.